Any attempt to reset or hard reset it have failed and resulted in another 30 minutes of flashing blue lights and a solid white light with no Internet. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. After more than two weeks working perfectly my wifi pod starting flashing white with red surround though still seemed to working to provide a good signal in the room where previously to installing the pod I had signal problems. It has been like this for months. Solid red: There’s an issue with the Hub 4. Hub 5 red light. Flashing white light: When the Hub is booting up, it displays a flashing white light. Options. When a light is flashing, whether the white power light or the blue wireless light, it usually shows that data is being transferred. I managed to get a live chat. It may also flash green when the Hub is performing a software update. 2 Internet Light. We have a flashing green light, and a solid green WiFi light. On our wavelength. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. - 5254472It is now Saturday and the hub is still flashing green. Sign in with username. If the power button is steady amber, it has a power issue, call Sky for help. (normally white) coaxial cable with the screw-in connector. 0 (black) Close. Options. Options. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Joining in. Sign in for live support. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Tuning in. If you’ve got a permanent red power light. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. . The power light should turn solid white when it’s ready to go. All in one super nifty tool. Wait for the hub lights to stop flashing, this can take up to 5 minutes. Best try getting it activated again, sometimes it does not work first time. com If it’s red, this indicates that there’s a problem with your WiFi connection. If the lights indicate a problem, try the next. Flashing White. You will see a solid white light ring if you have a Hub 4. After spending 8 hours of waiting it's. Ive reset using the pin and the same thing is happening. See where. We would like to show you a description here but the site won’t allow us. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . on 24-07-2022 14:45. _____________. Stignasty2. 6. Hi - as per title, first noticed 5am this morning (23/02). The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Might have to try that for a few minutes, and try it both quickly and slowly. No issues in area currently. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. Then relocate it to halfway between the hub and the blackspot. HUB 4 broken. hi Our broadband was connected on Friday, it seems to work ok but I've noticed that the external wall box has a solid green light (probably - 5192213Hub 4 flashing red light. Telewest wall socket: no visible power to be switched on. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Hi coolmd Thanks for providing an update on this. I've recently installed my quick start package and since then the hub has been flashing green, i have reset it and made sure all wires are in tight as well as in the right places. and the orange light is still on. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Any attempt to reset or hard reset it have failed and. A red light means there is an issue with your connections even though the Hub is on. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. on 06-09-2023 10:32. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. Posted by 5 minutes ago. 3. Press and hold the WPS button on the larger WiFi Booster for Options. Reboot the broadband Hub. I’ve recently upgraded from a hub 3 to a hub 5. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. We live on a bungalow so all ground level pods. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. I have been through all the help guides - checked connections, rebooted, reset, you name it. on 13-06-2023 11:34. Regards, Daniel. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Restart the hub. Green flashing light on Hub 3 QuickStart, set up and connections. Tuning in. Press and hold the WPS button on the larger WiFi Booster for1. 2 – Wait for 1 to 2 minutes. This morning my internet was working without any issues, but around 11AM it stopped working. Same issue as. on 07-01-2023 14:46. on 16-08-2022 20:39. Contact Virgin Media support. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. WiFi pod not working after broadband upgrade. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. 4 to 2. Hi there, My Hub 5 has a flashing red light. 0 is constantly showing orange light. Dear Reece, The pod breath either blue or green sometimes white. 5x red flashing light. All the help says something about a telephone but I don’t have one so don’t know how to proceed. 0 provides essential information about the device’s power status. White through to light orange are acceptable. Green power light is flashing and WiFi light is green. on 30-09-2020 17:56. The more speed your Hub gets, the more your WiFi can do. New Hub5 with incorrect wifi password on set up QuickStart, set up and connections. Click on connect on the one that is your virgin media hub 5 own. Try restarting your Virgin Media box. Options. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Ensure that your Virgin Media box is switched on. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. When he installed it he said the red light (that’s now flashing red) must be green. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. Did nothing, just the same solid white light. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Virgin Media Hub 3. Keep it on. I'm currently on 1Gig contract with virgin. hub4 light goes from solid white to flashing white. HUB 4 broken. Learn more. Sit down on the night having an important conversation with a colleague and boom. The SSIDs must be the same and broadcast enabled. installed the new hub 5 from hub 4 due to package change . My phone picks up the connection while its flashing white. No issues in area currently. The Intelligent WiFi Plus is a welcome update from Virgin Media and I’d encourage anyone on the aforementioned plans to give the customer service line a call (0345 454 1111) and get the upgrade. D01 C9W8Although the hub should be activated sometimes it is not. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Have you been able to check our service page here to see if this is due to any known network issues in the area. Hi all, I got my service installed on Tuesday and has been working great. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Engineer came out. on 19-09-2023 03:59. After staying red for a few minutes it flashes white light again, eventually back to red. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Every time I reeboot which is roughly once a week, I have green WiFi light, green arrows and red light from then on. Wait at least 5 minutes for it to finish. The Virgin Media Hub 5 light at the front let's you know what is g. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. Virgin Mobile. Virgin media hub 4 constant white flashing. If you need any further help with this, please let us. No downtime reported in our area either. Hub 5 Plugged In - No Lights. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. Go to solution. If you are with Virgin Media with a Hub 5 then check out our guide. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. Hub has suddenly started flashing white and now flashing red. Virgin Media; My Virgin Media; Shop;. 0 has got a constant orange light and our internet is working intermittently. Wait a few minutes for the Hub to clear its settings and reboot. White light on - Page 2 - Virgin Media Community - 5030957. Blue flashing light for 2 days now. Yellow flashing light on Hub 5. Virgin Media Forums Agent Carley 0 Kudos Reply. White power light is on and Internet lights are off. But the light is Amber. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Options. - checked all cables, switches etc for loose connections. White light on - Virgin Media Community - 5030957. This can last for anywhere up to 10. The SSIDs must be the same and broadcast enabled. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Check your router settings to enable WiFi. on 01-10-2021 16:55. After it, navigate to the Admin settings and restart your Virgin Box. White power light is on and Internet lights are blue. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. The hub shows red light. Learn more. A week later. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Try calling the equipment activation number they may be able to help. It’s likely to be a loose connection in your home. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Channel Optimisation must be left on. WPS Button (WiFi Protected Set Up) This can be used in conjunction with WPS enabled wireless devices to connect to your home network. on 18-12-2022 13:30. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. That will involve a call to the support team. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. It isn't on during normal use, but turns red if there is a problem. Still no message in box from you. Try a pinhole reset using the hole on the back of the hub (which. Hi, The internet isn't working. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. If it does, proceed to the next solution. clairelb444. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. 0. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. I've checked the network log and there's a lot of warnings - 5169887. And that’s it. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. In order to have this rectified, we'd need to. long story short, I wake up during the night and start browsing the net. They change to white when the connection is. Hub 4 flashing white then turning red. . The light should turn solid for a moment when you first switch on the WiFi Pod (white). You can use the Virgin Media Connect app to run a super-intelligent WiFi home scan. It’s just a yellow light remaining. It’s best out in the open. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. button and unplugged and turned off at mains and every time it just goes back to a blue flashing light after a green flashing light. on 17-01-2023 11:31. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Hub 4 intermittent internet issues dropping out. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Installing a Replacement router. White power light is on and Internet lights are flashing. Hub 4 Red Light. Hub 5 issues [Telephony (diasbled) and constant flashing green light on the hub] on 01-08-2022 12:16 After having two hub4s brick, a technician came round today (6 days after logging the call - I work from home, so I need access to the internet 24/7 and had to fork out £140 to purchase a mobile sim modem to see me through the excessive wait). At the moment the flashing white light is a terminal diagnosis, and you won't get a Hub 5 to replace it. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The Power light illuminates, and the connection network light will start to flash amber. Tudor. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I turned it on and off, reset the hub and checked the cables. Hi, My internet was fine all morning but for the last few hours internets gone down and the super hub 4 has just been flashing green for hours. on 07-01-2023 13:02. Think streaming in Ultra HD, grabbing that game update. This means that the Virgin Media Hub 4 is on. Phone. Make sure that the cable is well connected to the splitter. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Call equipment activation on 0800 953 9500. Depress the pinhole switch for a timed 60 seconds then release. We would like to show you a description here but the site won’t allow us. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Networking and WiFi. I have had a new Hub 5 fitted for just 2 weeks now. But my wifi is not working. Flashing Red – Updating firmware. Please try the below : • Turn the power switch off on the back of the Hub. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. I've restarted it, called the support line. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Switch on the power button. I had a power cut last night and since it happened my hub displays a solid white light. Speed. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Hi anais834, Welcome to the community and thank you for posting. Section 2: Virgin Media Hub 4 Lights 2. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Same problem, Virgin trial in the WF4 area. When the connection light is flashing red and the power light is solid white you are ready to pair. on 18-02-2023 11:16. 0800 953 9500. All the white cable is probably screwed in. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Hub3 flashing green lights. Phone. Have followed the instructions to the letter on set up and it is not working. 0. Flashing arrows doesn't always mean no connection. Had my Internet completely drop. in Medway Kent . Joining in. Tried this 3 times to no avail. Check the router panel/diagnostics and it’s reporting everything is fine. . Two LEDs on each RJ45 LAN socket (left = amber. Hi! My virgin internet is down. Please look out for the purple envelope in the top right of the screen. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. Running the diagnostics and it says the cable is. Virgin media wifi booster problem. My hub4 will not connect to the internet, I have tried resetting, turning off, checked all the wires. Have an orange light showing on hub box and intermittent Internet access. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switch on at the mains socket. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. on 31-12-2022 12:53. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. 13 minutes ago. Call the equipment activation number they may be able to help. This means the Hub is switched on, but your WiFi has not been activated. White power light is on and Ready light is off. FTTP New User Install Experience QuickStart, set up and connections. . into a mains socket close to your Hub. No internet, the hub red. . No amount of restarting/waiting 10-15 minutes fixes it. On a Hub3/4/5, you could first try separating the SSID's of the 2. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. Sorry to hear that you're having concerns with the flashing light on your hub 5. However it’s now been 2+ hours and it’s still stuck on this constant loop. We would like to show you a description here but the site won’t allow us. but no change. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. Bottom – WLAN (green/blue). First instance, outage in the area, took a good 16 hours to fix. 3. Connect the white cable properly to the Virgin media wall socket. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. The Passphrases of the SSIDs must match. Orange LED is ok. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Check out our guide below to find out what the lights mean on each of our Virgin Media Hubs, or run a test on your. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Phone. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. A flashing red power light signals that there’s an issue that needs addressing. Disconnect all ethernet cables from the Hub. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. Anonymous. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 02-02-2023 02:25 - edited 02-02-2023 02:25. White power light is on and Internet lights are flashing. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. I checked my router and it has a flashing blue light. i have looked at the network log doesn't look good . just in the past hour my HUB 4 decided to develop the white light of death. On the Hub5 sticker. No light: WiFi is disabled. No devices are working after waiting a good 20 minutes. Check the Hub Power Supply. Please pop back to us at your earliest convenience and we'll do our very best to help. hub 5 flashing blue light. It’s likely to be a loose connection in your home. Are you in Router Mode or Modem Mode ? In Modem Mode the power light should be magenta. I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. This is why I suggested the pinhole reset and checking if the hub has access to the network. 1 & 2 Wireless. Restart the hub by removing the power cable and then reinserting it. The white power light will come on and the arrows will be flashing amber or red. Read the article. Turn the power switch off on the back of the Hub. Options. Close. To fix it, check all the connections and ensure they are properly connected. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Hub 4 intermittent internet issues dropping out. If the scan finds any. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. How to pay my Virgin Media bill. g. If there’s a problem the lights will tell you what’s going on. Step 2. I can find my WiFi network and connect with it. Just got a solid white light and nothing would change, resetting etc. Hi . same for disney etc. Flashing white light: When the Hub is booting up, it displays a flashing white light. It has been working great before, and nothing in the house has changed recently. Security matters. - pressed reset button for 15 seconds. This can happen after a software upgrade. 1. I called the VM helpline and I got an engineer appointment for 4th of September. Flashing white light: When the Hub is booting up, it displays a flashing white light. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Here is a handy guide to the light on your Hub 5. If the internet light is off or flashing amber, run a diagnosis. Didn’t even know the reset button was there. Kind regards Mark. 1 ACCEPTED SOLUTION. It resets itself with a white glowing light then starts flashing green then goes back to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The power light at the bottom of the device is the only light that should shine if everything is working normally. It is booting up and should be ready in 5 minutes. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. If the power button is flashing white, your hub is installing a software upgrade. Red flashing LED means the hub has lost connection with the VM network. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. If it's ambient, sounds like the hub may have died. no activity at all on the LAN ports. and tells you of more local issues down to street cab/ postcode level. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Sit down on the night having an important conversation with a colleague and boom. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. my wifi went down suddenly last night and hasn’t come back since. Doesn't matter where I plug it, near or far from the router. The phone light: If your phone service is provided by the Hub 3. Internet LED.